Refund policy

Deveronvale FC Custom Bespoke Products Refund/Returns Policy

At Deveronvale FC, we take immense pride in offering our loyal fans and supporters the opportunity to own Deveronvale products that reflect their unwavering dedication to our club. Each product is carefully crafted to your specifications, ensuring the highest quality and personal touch. As such, it is important to understand our refund and returns policy for made-to-order items.

When purchasing an order from outside the United Kingdom, please take into consideration import custom charges. Deveronvale FC will not be held responsible for any charges incurred.

1. Acknowledgment and Confirmation

When you place an order for a made-to-order bespoke product with Deveronvale FC, you acknowledge and confirm that:

  • The product specifications, including size and design, have been accurately provided by you during the ordering process.
  • You have reviewed and double-checked all details and measurements to ensure accuracy.
  • Any customization requests or design elements have been communicated clearly and accurately.
  • You understand that made-to-order products are produced uniquely for you and are not eligible for refunds, exchanges, or returns once the order has been confirmed.

2. Quality Assurance

We are committed to delivering top-notch quality in every made-to-order product we create. Our skilled artisans and production team pay meticulous attention to detail to ensure your product meets our stringent quality standards. In the rare event that your custom-made product arrives with a defect or is not as specified in your order, please contact our Customer Support team immediately at info@deveronvale.co.uk

3. Defective or Incorrect Items

If you receive a made-to-order product that is defective or does not match the specifications you provided during the order process, we will promptly investigate the issue. To facilitate this process, please contact us within 48 hours of receiving your order, providing clear photos and a detailed description of the issue. We will work with you to find a satisfactory resolution, which may include a replacement of the defective or incorrect item.

4. Cancellation Policy

Given the personalised nature of made-to-order products, cancellation requests can only be considered within 1 hours of placing your order. After this timeframe, production will have commenced, and cancellations will not be possible.

5. Customer Responsibility

We understand that ordering made-to-order products requires careful consideration and attention to detail. To ensure your complete satisfaction, we encourage you to:

  • Carefully review your order details before confirming your purchase.
  • Double-check all sizing information to ensure a proper fit.
  • Verify the accuracy of customization requests and design specifications.

By adhering to these guidelines, you can help us maintain our commitment to delivering exceptional made-to-order products tailored to your preferences.

6. Contact Us

If you have any questions, concerns, or need further assistance regarding your made-to-order order or our refund/returns policy, please do not hesitate to contact our Customer Support team at Deveronvale.co.uk. We are here to assist you and provide the best possible service.

Thank you for choosing Deveronvale FC for your made-to-order bespoke products. Your support means the world to us, and we are dedicated to ensuring your satisfaction with every order.

This refund/returns policy is effective as of 06/09/2023 and may be subject to updates or modifications at our discretion. Please refer to our website for the most current version.